Help Center
Tracking and Delivery
Where is my parcel and when will it arrive.
Where can I track my parcel?
On the Track page with your tracking number, or via the WhatsApp updates we send.
Why has my tracking not updated?
Scans can lag by a few hours. If there is no update for 48 hours, contact support.
Can I change the delivery address?
Yes, before the parcel is out for delivery. Use the Change address button on the tracking page.
What is an NDR?
A failed delivery attempt (for example, customer unavailable). You can ask for a reattempt or a new address.
How many delivery attempts are made?
We make up to a set number of attempts. After that the parcel is returned to the sender.
What is the OTP for delivery?
A 4-digit code sent to the receiver. Share it only with the delivery partner at the door.
Still stuck?
A real person replies within one working day.