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- Booking and Pickup Book, change or cancel a pickup. 6 answers
- Pricing and Payments Rates, weight, GST and invoices. 5 answers
- Tracking and Delivery Where is my parcel and when will it arrive. 6 answers
- COD and Remittance Cash on delivery and payouts. 5 answers
- Returns, RTO and NDR Failed deliveries and returns. 5 answers
- Claims and Damage Raise and follow a claim. 4 answers
- Account and KYC Signup, KYC and team access. 4 answers
- Business and API Integrations, API and enterprise. 4 answers
Popular
Most asked questions
How do I book a pickup?
Use Schedule a Pickup on the website or Create Shipment in your dashboard. Add addresses and parcel details, choose a time slot and confirm.
How is shipping cost calculated?
By pickup and delivery zone and the higher of actual or volumetric weight. Try the Rate Calculator for an exact estimate.
When will I get my COD money?
On the standard plan, COD is paid to your bank a fixed number of days after delivery. Higher plans pay faster.
What is RTO Shield?
RTO Shield scores every COD order for the chance it will be refused or returned. You see a Low, Medium or High risk tag with a reason, and a one-click action: ship, confirm by call, ask for prepayment or hold. See how it works.
Can I integrate my online store?
Yes. Go to Integrations, choose your platform (Shopify, WooCommerce and more), authorise, and orders start syncing. See Integrations.