1. About these Terms
These Terms govern your use of the ZipNexa website, apps, APIs and services (the "Services"), provided by Teave Business Solutions Private Limited, CIN U74999UP2018PTC101502, GSTIN 09AAGCT6413K2Z0 ("ZipNexa", "we", "us"). By using the Services you accept these Terms.
2. Definitions
"Sender" is the person booking a shipment. "Receiver" is the person it is addressed to. "Shipment" is any parcel, document or cargo accepted by us. "Platform" means our website, dashboard and APIs.
3. Eligibility and accounts
You must be 18 or older and legally able to contract. Business accounts require valid KYC (PAN, bank details and GST where applicable). You are responsible for activity on your account and for keeping credentials safe.
4. Booking
A booking is accepted only when we issue a tracking number. We may refuse any shipment that breaches these Terms or the law.
5. Sender declarations
You confirm that you own or are authorised to ship the goods, that the contents and declared value are true, that the goods are not prohibited or restricted (see Prohibited Items), that packaging is adequate, and that sender and receiver details are correct and complete. We may open and inspect a shipment where the law permits or where there is reasonable suspicion.
6. Charges and payment
Charges are based on zone and the higher of actual or volumetric weight and are subject to 18% GST. We may correct charges after weight verification. Unpaid amounts may be recovered from your wallet, COD remittance or by other lawful means.
7. Pickup, transit and delivery
Delivery times are estimates, not guarantees, and may change due to weather, strikes, traffic, government action, receiver unavailability or other causes beyond our control. Delivery is made to the address given, to the receiver or an authorised person, with OTP or signature where applicable.
8. Cash on Delivery
Where COD is chosen, we collect the stated amount and remit it to the sender as per the plan and schedule, net of applicable fees. COD is not available for all pincodes or categories.
9. Liability and insurance
Our liability for loss or damage is limited as per applicable law and these Terms, to the lower of the declared value, the insured amount and the cap stated in your rate card, except where the law does not allow a limit. Optional insurance can raise the cover. See Claims and Liability.
10. AI features
AI suggestions (routing, ETA, risk scores, address correction) are decision-support tools. You remain responsible for your business decisions. We do not guarantee any specific outcome or improvement.
11. Acceptable use
No illegal shipments, fraud, misuse of the API, scraping, reverse engineering, or interference with the Platform.
12. Intellectual property
The ZipNexa name, logo, software and content belong to us or our licensors. You get a limited, non-transferable right to use the Services.
13. Suspension and termination
We may suspend or end access for breach, suspected fraud, non-payment or legal reasons. You may close your account at any time after settling dues.
14. Disclaimer and limitation
The Services are provided as available. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit or business, or delays beyond our control.
15. Indemnity
You will compensate us for claims, penalties and costs arising from your breach, wrong declaration or illegal contents.
16. Governing law and disputes
Indian law applies. Courts at Lucknow, Uttar Pradesh have exclusive jurisdiction. Consumers keep their rights under the Consumer Protection Act, 2019.
17. Changes
We may update these Terms. Material changes will be notified on the website or by email.
18. Contact
Write to us through the Contact page · Grievance Officer details are on the Grievance Redressal page.