Legal
Policies, in plain words.
The terms that govern ZipNexa, how we handle your data, and what to do when something goes wrong.
Terms of Service
The agreement for using the ZipNexa website, apps, APIs and services.
Learn morePrivacy Policy
What personal data we collect, why, and your rights under the DPDP Act, 2023.
Learn moreShipping Policy
Service areas, pickups, delivery times, weight rules and delivery attempts.
Learn moreProhibited and Restricted Items
What we never carry and what we carry only with conditions.
Learn moreClaims and Liability
How to claim for loss or damage and how much we pay.
Learn moreCancellation and Refund Policy
Cancelling before pickup, refunds and wrong charges.
Learn moreGrievance Redressal
Two levels of escalation, timelines and how to reach the Grievance Officer.
Learn moreCookie Policy
The cookies we use and how to change your choice.
Learn moreReady to ship smarter?
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