1. Who we are
Teave Business Solutions Private Limited (ZipNexa) is the "Data Fiduciary" under the Digital Personal Data Protection Act, 2023 ("DPDP Act") for personal data we collect to provide the Services. Address: First Floor, B-2/64, Lohia Road, Vibhuti Khand, Gomti Nagar, Lucknow 226010.
2. What we collect
- Identity and contact details (name, mobile, email)
- Address and location for pickup and delivery
- Shipment details
- KYC data of business users (PAN, bank account, GST)
- Payment information handled through our payment partners
- Device, log and usage data
- Call and chat records for support and quality
- Photos taken at pickup and delivery
3. Why we use it
To book, route, deliver and track shipments; verify KYC and prevent fraud; process payments and COD remittance; provide AI features such as address correction, ETA and risk scoring; send service updates by SMS, email and WhatsApp; improve and secure the Platform; comply with law.
4. Consent and legal basis
We process personal data with your consent or for lawful purposes permitted by the DPDP Act, such as providing a service you asked for and complying with legal obligations. You can withdraw consent at any time, which may affect our ability to provide the Services.
5. Who we share with
Delivery partners and hubs; payment and KYC service providers; SMS, WhatsApp and email providers; cloud and security vendors; auditors and advisers; courts, police and authorities when legally required. We do not sell personal data.
6. AI and automated decisions
Risk scores and routing use shipment data to help senders. A human can review any decision on request. We do not use your data to train models for other businesses in a way that identifies you or your customers.
7. Retention
We keep data only as long as needed for the purpose or as the law requires (for example tax records). After that we delete or anonymise it.
8. Security
Encryption in transit and at rest, access controls, audit logs and regular reviews. No system is perfectly secure; we will notify you and the authorities of a breach as the law requires.
9. Your rights
You may ask to access, correct, update or erase your personal data, withdraw consent, nominate a person to exercise your rights, and raise a grievance. Write to our Data Protection Officer through the Contact page; we respond within the time allowed by law.
10. Children
The Services are not for people under 18. We do not knowingly collect children's data without verifiable parental consent.
11. Cookies
See the Cookie Policy.
12. Transfers outside India
Where data is processed outside India, we use safeguards required by law.
13. Grievance and contact
Data Protection and Grievance Officer: our Grievance Officer, see the Grievance Redressal page. You may also approach the Data Protection Board of India as provided in the DPDP Act.
14. Updates
We will post changes here and notify you of material changes.