Before pickup
Cancel free of charge from your dashboard or the website. The amount is refunded within a few working days.
After pickup
The shipment cannot be cancelled. You can request a return to origin; forward and RTO charges apply.
Failed delivery
RTO charges apply as per the rate card.
Wrong charges
If weight or zone charges were wrong, we refund the difference after review of the evidence.
Service failure
If we cancel or cannot pick up a booked shipment, you get a full refund of that booking.
How refunds are paid
To the original payment method or wallet. Wallet balance refunds to bank follow the wallet terms (shown in your dashboard).
Declined or failed payments
If money is debited but the booking fails, it is refunded automatically within a few working days.