Level 1: Customer Support
Use the form below or the Contact page · Phone support details are on the Contact page. We reply within one working day.
Level 2: Grievance Officer
our Grievance Officer, Teave Business Solutions Private Limited, First Floor, B-2/64, Lohia Road, Vibhuti Khand, Gomti Nagar, Lucknow 226010 Use the form below · Phone: shared on request · Monday to Saturday, Monday to Saturday, business hours.
Timelines
We acknowledge every grievance within 48 hours and aim to resolve it within one month of receipt, as required under the Consumer Protection (E-Commerce) Rules, 2020.
Escalation
If you are not satisfied, you may contact the National Consumer Helpline (1915 or consumerhelpline.gov.in) or approach the appropriate consumer commission.
What to include
Your name, contact details, tracking number or account ID, a description of the problem and any proof.