Help Center
Booking and Pickup
Book, change or cancel a pickup.
How do I book a pickup?
Use Schedule a Pickup on the website or Create Shipment in your dashboard. Add addresses and parcel details, choose a time slot and confirm.
Do I need an account to ship?
No for a single parcel. A free account is better if you ship often, because it saves addresses and gives better rates.
What time will the rider come?
Within the slot you choose. You will get a call and WhatsApp message when the rider is nearby.
Can I change or cancel a pickup?
Yes, until the rider has picked up the parcel. Go to Shipments and choose Cancel or Reschedule.
How should I pack my parcel?
Use a strong box, cushion fragile items and seal with tape. Write the full delivery address and phone number clearly.
Which items cannot be shipped?
See the Prohibited and Restricted Items page.
Still stuck?
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