Help Center
Claims and Damage
Raise and follow a claim.
My parcel arrived damaged. What now?
Take photos, keep the packaging and raise a claim within the window in the Claims and Liability policy using the claim form.
My parcel is lost. What now?
If there is no movement for a set number of days we start an investigation and a claim automatically.
How much can I claim?
Up to the declared value or the insured amount, as per the Claims and Liability policy.
How long do claims take?
We aim to settle within a reasonable time of document submission.
Still stuck?
A real person replies within one working day.