Packaging guide: ship fragile items without damage

A parcel is lifted, stacked, sorted and loaded several times before it reaches the door. Good packing is what keeps a fragile item safe through all of it. Use this guide for glass, ceramics, electronics, cosmetics and anything else that can break or leak.

The golden rule: nothing should move

Pack the box, close it and shake it gently. If you hear or feel anything moving, add more filling. Movement inside the box is what breaks items.

Step 1: Choose a strong box

• Use a new, rigid corrugated box. Double-wall for heavy or very fragile items.
• Leave about 5 cm of space on every side for cushioning.
• Do not use a box that is much bigger than needed. You pay for the size (see volumetric weight explained).

Step 2: Wrap each item separately

• Wrap each piece in bubble wrap, two layers for glass and ceramics.
• Fill hollow items such as cups and vases with paper or bubble wrap.
• Wrap screens and glass panels with a sheet of card on the face.
• Put liquids in a sealed zip bag, and tape the cap shut.

Step 3: Cushion the box

• Add a layer of filling at the bottom.
• Place the item in the centre, not touching any wall.
• Fill every gap with air pillows, crumpled paper or foam.
• Add a final layer on top before closing.

Step 4: Seal it properly

• Use 48 mm packing tape in an H pattern on the top and bottom.
• Do not use cello tape, string or rope. They do not hold under weight.
• Remove old labels and barcodes from reused boxes.

Step 5: Label it clearly

• Write the full delivery address, pincode and a phone number that will answer.
• Stick the shipping label flat on the largest face.
• A "Fragile" sticker helps, but packing is what protects the item.

The box-in-box method for very fragile items

For glassware, ceramics or instruments, pack the item in a small box using the steps above, then place that box in a larger box with at least 5 cm of cushioning on every side.

Electronics

• Use the original box and inserts if you have them.
• Remove batteries where you can, or tape the battery terminals.
• Back up and remove personal data before shipping a device.

Protect yourself, too

• Take photos of the packed parcel before pickup.
• Add shipment insurance for valuable items at booking.
• Keep the invoice ready for goods that are being sold.

ZipNexa offers a fragile handling add-on and insurance at booking. If something does go wrong, see Claims and Liability for how to claim. Check what we cannot carry in Prohibited Items.

Ready to send it? Schedule a pickup and a rider will come to your door.